Shipping Policies & FAQ

Where do you ship to?

Accents for Living ships across Canada and USA. Some exceptions may apply.

What does ready to ship and made to order mean?

Ready to Ship: The item is currently in stock at our shoppes & ready to ship to you! Approx. 3-6 business days lead time.

Made to Order: The item will be ordered in once purchased and customer approves lead time.

What are the typical lead times for 'made to order'?

*These timelines are approximate and subject to change based on product status.

Artwork: 5-12 weeks
Lighting: 2-8 weeks
Furniture: 3-12 weeks

After your order for select furniture items have been placed, you will be contacted by our Customer Service Team. At that time we will confirm your delivery and provide a quote for any additional shipping costs. To verify shipping costs in advance, please email: info@accentsforliving.ca.

standard delivery vs. white glove

Standard Delivery: Most online orders are shipped via Courier (Purolator, UPS, FedEx or Canada Post). Our larger items are considered oversize and may be shipped with a freight carrier. Please note, this will be doorstep only and does not include any furniture assembling. Please note, aim to be as environmentally conscious as possible by repurposing boxes.

 

White Glove Delivery: We deliver product(s) to the room of choice in your home. This service includes a unpacking, minor assembly and garbage removal. Our service does not include removing existing furniture, mounting art/mirrors, or connecting any electrical items. These services can be granted at an additional cost. Please contact our Shipping & Delivery Team to upgrade to white glove and to receive a quote.

Please have your home ready for the delivery. Remove any obstructions from the delivery path and the room or area where your purchase will be placed. For safety reasons, we are unable to remove shoes when entering your home. We do use carpet runners to protect your flooring during the process.

 

do you offer local free pick up?

We do offer free local pick up from our Guelph and Oakville stores! You can select this option at checkout. Please ensure you bring the proper support to move the item. Store hours are from Monday to Saturday 10 am to 5 pm, and Sunday 12 pm to 5 pm. We will contact you when your order is ready and pick up should be made within 7 days of being notified. Due to our low storage, we can only hold your items for 30 days, after that the customer will be charged ($10/per week).

what is your return policy?

Please contact us within 24hrs of placing your order to request a cancellation. If your order has shipped out already, shipping is non-refundable. You may also be required to incur the inconvenience and cost of having to receive the item and ship it back, if we are unable to reroute the item during transit.

Please Note: Custom and made to order items are not eligible for cancellation after 48hrs. Unshipped backordered items can be canceled without issue!

damages

All of our shipments are sent via third party delivery companies. Once we have sent your parcel, we will notify you of the appropriate shipping company and tracking information. Accents for Living is not liable for any product damages after the product has left our warehouse or boutiques.

Any damage that occurs in transit that is discovered after the fact and not recorded in writing on the bill of lading will prohibit a damage claim with the according shipping company. It is the responsibility of the receiver to inspect all items before signing off on the BOL or allowing the driver to leave. If your order arrives damaged, please contact us immediately at info@accentsforliving.ca with your order number and images of the damages.

Accents for Living will accept responsibility for defective or damaged products if determined to be a manufacturing or quality issue from our suppliers. Otherwise, it is the receiver’s responsibility to contact the shipping company to receive a credit towards the damaged product that occurred during transit.

delays

Delays in shipment or delivery can be caused due to holidays, busy season, weather or various other reasons. These delays are out of our control and can push the delivery window past the 2-4 weeks or lead time given at the time of ordering. We ask for your patience during these times as we do our best to ensure all items get to our customers as quickly as possible!

international shipping

If you live outside our typical area for shipping, please contact us to receive a quote or to coordinate delivery to your freight forwarder. Accents for Living is not responsible for any damages that may incur with the use of a Freight Forwarder.