PLEASE NOTE WE ARE DOING OUR BEST TO UPDATE OUR PRICING ONLINE. IF YOU HAVE ORDERED AN ITEM, AND IT IS OBLIGED TO A PRICE INCREASE WE WILL LET YOU KNOW PRIOR TO SUBMITTING YOUR ORDER. PLEASE CALL OUR STORE FOR THE MOST UP TO DATE PRICING ON OUR ITEMS.
How much does shipping cost?
Our shipping fees are calculated by total order weight. Once you place your items into the cart and proceed to checkout you can view your order shipping fee.
Where do you ship to?
Most of our products are available for shipping within Canada and the continental United States.
When will my item arrive?
Please allow 2-4 weeks for in stock items. Please note that you may receive multiple deliveries per order. Delays in shipping and delivery with our third party partners can happen for various reason and are unfortunately out of our control. Artwork, upholstery and casegoods are made to order and typically ships 6-8 weeks from the date of your order. Lighting typically ships 2-6 weeks from the date of your order. And, most of our rugs are subject to availability and typically ship between 2-4 weeks from the date of your order. Bedding and Décor typically ships between 2-6 weeks from the date of your order.
Can I cancel my order?
Once you place your order you have 24hrs to cancel. In certain cases a 15% restocking fee is applied.
Any custom-made items are not eligible for cancellation after 24hrs.
We do have limitations on returns for cost, space and sustainability reasons!
What if my order is backordered?
Our team works hard to update our site often to reflect most accurate stock and estimate shipping time frames. Changes to estimated time frame attributed to a delay in product may occur. Furniture, lighting and artwork, rugs, and décor, ordered cannot be cancelled due to back order. Once an item has been ordered it is sent to our manufacturer. Once the item is processed and confirmed with the manufacturer it cannot be cancelled. Our team will notify you if one of your items has been backordered.
What currency does your store operate in?
You can shop our website and checkout in USD or CAD.
Do you have a showroom?
Yes! We have two showrooms, 12,000 square feet in total. Located in Aberfoyle, and Oakville, Ontario Canada.
Do you stock all items on your website in your showroom?
Not everything! Most small decor is stocked. Select furniture pieces, art and lighting from our online collection are showcased.
Do you have a Trade Program?
We sure do. Please apply here. For any inquiries, please contact us at firstname.lastname@example.org.
What measurement units are used on this site?
All measurements are in inches unless otherwise noted.
The product name on the box I received doesn't match what I ordered?
We use over 100 different suppliers and we rename most products on our site to names unique to us. Some packaging may arrive with the supplier's product name on the box instead of ours.
When is my card charged?
All orders are charged in full at checkout.