Emerald Cut

How much does shipping cost?

Our shipping fees are calculated by total order weight. Once you place your items into the cart and proceed to checkout you can view your order shipping fee. 

Where do you ship to?

All of our products are available for shipping within Canada and the continental United States. 

When will my item arrive?

Please allow 2-4 weeks for in stock items. Please note that you may receive multiple deliveries per order. Delays in shipping and delivery with our third party partners can happen for various reason and are unfortunately out of our control. Artwork, upholstery and casegoods are made to order and typically ships 6-8 weeks from the date of your order. Lighting typically ships 2-6 weeks from the date of your order. And, most of our rugs are subject to availability and typically ship between 2-4 weeks from the date of your order. Bedding and Décor typically ships between 2-6 weeks from the date of your order.

Can I cancel my order?

Once you place your order you have 24hrs to cancel.

What if my order is backordered?

Our team works hard to update our site often to reflect most accurate stock and estimate shipping time frames. Changes to estimated time frame attributed to a delay in product may occur. Furniture, lighting and artwork, rugs, and décor, ordered cannot be cancelled due to back order. Once an item has been ordered it is sent to our manufacturer. Once the item is processed and confirmed with the manufacturer it cannot be cancelled.  Our team will notify you if one of your items has been backordered.

What currency does your store operate in?

You can shop our website and checkout in USD or CAD.

Do you have a showroom?

Yes! We have two showrooms, 12,000 square feet in total. Located in Aberfoyle, and Oakville, Ontario Canada.

Do you stock all items on your website in your showroom?

Not everything! Most small decor is stocked. Select furniture pieces, art and lighting from our online collection are showcased.

The product name on the box I received doesn't match what I ordered? 

We use over 100 different suppliers and we rename most products on our site to names unique to us.  Some packaging may arrive with the supplier's product name on the box instead of ours.

Shipping Lead Times

Select Lighting, furniture, rugs and large art ship directly from the manufacturer to you. Each item and manufacturers have specific shipping lead times. Once you place an order we will contact you within 48hrs to give you an approximate lead time. Once your item is shipped you'll receive a tracking number where you'll be able to track the package and know its exact delivery date. Orders with multiple items may have multiple tracking numbers and different arrival dates. Most items in the stock ship within 3-10 business days. Items with longer lead times like made to order art, furniture and lighting has approximate lead times of 6-10 weeks.

Items are shipped via Courier (Purolator, UPS, Fedex or Canada Post).  Our larger items are considered oversize and may be shipped with a freight carrier. Please note STANDARD DELIVERY IS DOOR STEP ONLY. The carrier does not enter the home or assemble the furniture. If you live in a building it would be brought into the lobby and no further. Depending on the item you purchased, it may need to be fully assembled.  Please ensure you are comfortable bringing it to its desired destination in your home or contact us to upgrade to White Glove Delivery. White glove service may be requested in certain areas at an extra cost. The service includes unpacking, minor assembly and garbage removal.  Please contact us for Details. 

Local Pick-Up

We offer free local pick up from our Guelph store or warehouse. Please ensure you bring the proper support to move the item. Store hours are from Monday to Saturday 10 am to 6 pm, and Sunday 12 pm to 5 pm. We will contact you when your order is ready and pick up should be made within 7 days of being notified. Storage fees may apply if a product is warehoused for an extended amount of time. 

Order Notes

Please utilize the order note section during checkout to specify unique situations the delivery company may encounter during delivery. No elevator, small doorway, etc. Please ensure items being order fit through and into their desired destination prior to ordering. If an item does not fit this is not our responsibility.

USA Clients

USA shipping fees are calculated by total order weight. Some oversize pieces may be subject to additional shipping charges due to size and distance. If your order requires extra fees, you will be contacted within 48hrs with a quote. 

Stock

We do our best to feature in stock items but in some instances, products can sell out before we have the chance to update our website. If you purchase an item that is out of stock we will contact you with an estimated stock date.

Delays

Delays in shipment or delivery can be caused due to holidays, busy season, weather or various other reasons. These delays are out of our control and can push the delivery window past the 2-4 weeks or lead time given at the time of ordering. We ask for your patience during these times as we do our best to ensure all items get to our customers as quickly as possible!