Shipping Lead Times
Select Lighting, furniture, rugs and large art ship directly from the manufacturer to you. Each item and manufacturers have specific shipping lead times. Once you place an order we will contact you within 48hrs to give you an approximate lead time. Once your item is shipped you'll receive a tracking number where you'll be able to track the package and know its exact delivery date. Orders with multiple items may have multiple tracking numbers and different arrival dates. Most items in the stock ship within 3-10 business days. Items with longer lead times like made to order art, furniture and lighting has approximate lead times of 6-10 weeks.
Items are shipped via Courier (Purolator, UPS, Fedex or Canada Post). Our larger items are considered oversize and may be shipped with a freight carrier. Please note STANDARD DELIVERY IS DOOR STEP ONLY. The carrier does not enter the home or assemble the furniture. If you live in a building it would be brought into the lobby and no further. Depending on the item you purchased, it may need to be fully assembled. Please ensure you are comfortable bringing it to its desired destination in your home or contact us to upgrade to White Glove Delivery. White glove service may be requested in certain areas at an extra cost. The service includes unpacking, minor assembly and garbage removal. Please contact us for Details.
We offer free local pick up from our Guelph store or warehouse. Please ensure you bring the proper support to move the item. Store hours are from Monday to Saturday 10 am to 6 pm, and Sunday 12 pm to 5 pm. We will contact you when your order is ready and pick up should be made within 7 days of being notified. Storage fees may apply if a product is warehoused for an extended amount of time.
Please utilize the order note section during checkout to specify unique situations the delivery company may encounter during delivery. No elevator, small doorway, etc. Please ensure items being order fit through and into their desired destination prior to ordering. If an item does not fit this is not our responsibility.
USA shipping fees are calculated by total order weight. Some oversize pieces may be subject to additional shipping charges due to size and distance. If your order requires extra fees, you will be contacted within 48hrs with a quote.
We do our best to feature in stock items but in some instances, products can sell out before we have the chance to update our website. If you purchase an item that is out of stock we will contact you with an estimated stock date.
Delays in shipment or delivery can be caused due to holidays, busy season, weather or various other reasons. These delays are out of our control and can push the delivery window past the 2-4 weeks or lead time given at the time of ordering. We ask for your patience during these times as we do our best to ensure all items get to our customers as quickly as possible!