Shipping & Delivery

Due to impacts on the global supply chain with COVID-19, we are experiencing longer than usual shipping times for large and custom furniture items. We will continue to update our customers on shipping ETA's and changes to the best of our abilities. Accents for Living is not responsible for any delays.

Shipping Lead Times

Lead times are current estimates and are subject to change.

Select Lighting, furniture, rugs and large art ship directly from the manufacturer to you. Each item and manufacturers have specific shipping lead times. Once you place an order we will contact you within 48hrs to give you an approximate lead time. Once your item is shipped you'll receive a tracking number where you'll be able to track the package and know its exact delivery date. Orders with multiple items may have multiple tracking numbers and different arrival dates. Most items in stock ship within 2-3 weeks.

Artwork: 8-12 weeks

Lighting: 2-8 weeks

Furniture: 12-20 weeks. After your order for select furniture items have been placed, you will be contacted by our concierge team. At that time we will confirm your delivery and provide a quote for shipping costs. To verify shipping costs in advance, please email info@accentsforliving.ca.

Standard Delivery

Most online orders are shipped via Courier (Purolator, UPS, FedEx or Canada Post). Our larger items are considered oversize and may be shipped with a freight carrier. Please note, this will be doorstep only and does not include any furniture assembling. 

White Glove Delivery

We deliver product(s) to the room of choice in your home. This service includes a unpacking, minor assembly and garbage removal. Our service does not include removing existing furniture, mounting art/mirrors, or connecting any electrical items. These services can be granted at an additional cost. Please contact our Shipping & Delivery Team to upgrade to white glove and to receive a quote.

Please have your home ready for the delivery. Remove any obstructions from the delivery path and the room or area where your purchase will be placed. For safety reasons, we are unable to remove shoes when entering your home. We do use carpet runners to protect your flooring during the process.

Local Free Pick-Up

We offer free local pick up from our Guelph and Oakville stores. Please ensure you bring the proper support to move the item. Store hours are from Monday to Saturday 10 am to 5 pm, and Sunday 12 pm to 5 pm. We will contact you when your order is ready and pick up should be made within 7 days of being notified. We can only hold your items for 30 days, after that the customer will be charged ($10/per week). 

CANADA & USA Clients

USA shipping fees are calculated by total order weight. Shipping prices are subject to change. Some oversized pieces may be subject to additional shipping charges due to size and distance. If your order requires extra fees, you will be contacted by our concierge team within 48hrs with a quote. Duty or customs charges on international orders are the buyers responsibility. 

Order Notes

Please utilize the order note section during checkout to specify unique situations the delivery company may encounter during delivery, such as no elevator, small doorway, etc. Please ensure items being order fit into their desired destination prior to ordering. If an item does not fit this is not our responsibility. Feel free to contact us with any questions about sizing!

Stock

We do our best to feature in stock items but in some instances, products can sell out before we have the chance to update our website. If you purchase an item that is out of stock we will contact you with an estimated re-stock date. If the re-stock date is not suitable we will fully reimburse you or suggest a similar in-stock item. If needed, please contact us prior to ordering to find out specific lead times.

Delays

Delays in shipment or delivery can be caused due to holidays, busy season, weather or various other reasons. These delays are out of our control and can push the delivery window past the 2-4 weeks or lead time given at the time of ordering. We ask for your patience during these times as we do our best to ensure all items get to our customers as quickly as possible!

Damages

All of our shipments are sent via third party delivery companies. Once we have sent your parcel, we will notify you of the appropriate shipping company and tracking information. Accents for Living is not liable for any product damages after the product has left our warehouse or boutiques. Any damage that occurs in transit that is discovered after the fact and not recorded in writing on the bill of lading will prohibit a damage claim with the according shipping company. It is the responsibility of the receiver to inspect all items before signing off on the BOL or allowing the driver to leave. If your order arrives damaged, please contact us immediately at info@accentsforliving.ca with your order number and images of the damages. Accents for Living will accept responsibility for defective or damaged products if determined to be a manufacturing or quality issue from our suppliers. Otherwise, it is the receiver’s responsibility to contact the shipping company to receive a credit towards the damaged product that occurred during transit.