All of our shipments are sent via third party delivery companies. Once we have sent your parcel, we will notify you of the appropriate shipping company and tracking information. Accents for Living is not liable for any product damages after the product has left our warehouse or boutiques.
Any damage that occurs in transit that is discovered after the fact and not recorded in writing on the bill of lading will prohibit a damage claim with the according shipping company. It is the responsibility of the receiver to inspect all items before signing off on the BOL or allowing the driver to leave. If your order arrives damaged, please contact us immediately at email@example.com with your order number and images of the damages.
Accents for Living will accept responsibility for defective or damaged products if determined to be a manufacturing or quality issue from our suppliers. Otherwise, it is the receiver’s responsibility to contact the shipping company to receive a credit towards the damaged product that occurred during transit.