Frequently Asked Questions

do you have a showroom?

We do! We have two showrooms, 12,000 square feet in total. Our flagship store is located in Aberfoyle, Ontario at 8 Brock Road North. In 2016, we opened our second location in downtown Oakville at 85 Navy Street.

Hours: 10-5PM Monday-Saturday and 12-5PM on Sundays.

Do you stock all items on your website in your showroom?

Not everything! You'll see two labels - Ready to Ship and Made to Order. Those that are Ready to Ship are in stock at our warehouse or shoppes. Both our shoppes have curated collections with select furniture pieces, art and lighting that are showcased. We have access to over 100 vendors, if something is not on our website and you are interested in ordering, please reach out to info@accentsforliving.ca and we can help you source!

do you have a designer trade program?

We sure do. Please apply here. For any inquiries, please contact us at info@accentsforliving.ca.

i am looking for help to renovate/redecorate my home.

Please see our Design and Decor Services to work with our team of designers!

i am looking to partner/collaborate

We can't wait to create magic with you! Please contact our Marketing Department with further details.

what measurement units do you use?

Most dimensions are used in inches, unless otherwise noted.

 

what if my order is backordered?

Our team works hard to update our site often to reflect most accurate stock and estimate shipping time frames. Changes to estimated time frame attributed to a delay in product may occur. Furniture, lighting and artwork, rugs, and décor, ordered cannot be cancelled due to back order. Once an item has been ordered it is sent to our manufacturer. Once the item is processed and confirmed with the manufacturer it cannot be cancelled. Our team will notify you if one of your items has been backordered.

what is your return policy?

Please contact us within 24hrs of placing your order to request a cancellation. If your order has shipped out already, shipping is non-refundable. You may also be required to incur the inconvenience and cost of having to receive the item and ship it back, if we are unable to reroute the item during transit.

Please Note: Custom and made to order items are not eligible for cancellation after 48hrs. Unshipped backordered items can be canceled without issue!

do you offer local free pick uP?

We do offer free local pick up from our Guelph and Oakville stores! You can select this option at checkout. Please ensure you bring the proper support to move the item. Store hours are from Monday to Saturday 10 am to 5 pm, and Sunday 12 pm to 5 pm. We will contact you when your order is ready and pick up should be made within 7 days of being notified. Due to our low storage, we can only hold your items for 30 days, after that the customer will be charged ($10/per week).

damages

All of our shipments are sent via third party delivery companies. Once we have sent your parcel, we will notify you of the appropriate shipping company and tracking information. Accents for Living is not liable for any product damages after the product has left our warehouse or boutiques.

Any damage that occurs in transit that is discovered after the fact and not recorded in writing on the bill of lading will prohibit a damage claim with the according shipping company. It is the responsibility of the receiver to inspect all items before signing off on the BOL or allowing the driver to leave. If your order arrives damaged, please contact us immediately at info@accentsforliving.ca with your order number and images of the damages.

Accents for Living will accept responsibility for defective or damaged products if determined to be a manufacturing or quality issue from our suppliers. Otherwise, it is the receiver’s responsibility to contact the shipping company to receive a credit towards the damaged product that occurred during transit.

delays

Delays in shipment or delivery can be caused due to holidays, busy season, weather or various other reasons. These delays are out of our control and can push the delivery window past the 2-4 weeks or lead time given at the time of ordering. We ask for your patience during these times as we do our best to ensure all items get to our customers as quickly as possible!

price increase

Please note, our team works hard to update our pricing online to reflect current pricing. If you have ordered an item that is obliged to a price increase we will notify you prior to submitting your order.